Terms of Service

1. Acceptance of Terms

By accessing or using tring9, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction), have the legal capacity to enter into this agreement, and accept these Terms in full. If you are using tring9 on behalf of a hotel, hotel group, or other organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Description of the Service

tring9 is an enterprise hospitality communication platform that enables hotel operators to communicate with guests through AI-assisted messaging channels, including WhatsApp. The platform provides hotel operators with a management dashboard for handling service requests, routing guest communications, capturing guest feedback, and monitoring operational performance across one or more properties.

tring9 is a product of Kritigen. We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice to active subscribers.

3. Accounts and Registration

Access to tring9 requires a hotel operator account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately at hello@tring9.com if you suspect any unauthorised access to your account.

You agree to provide accurate, current, and complete information during onboarding and to keep your account details up to date. Each account is issued to a specific hotel operator and may not be transferred or resold.

4. Hotel Operator Responsibilities

As a hotel operator using tring9, you are the data controller for all guest and staff communications conducted through the platform. You are solely responsible for:

• Informing guests that communications through tring9 may be recorded, prior to their use of the platform
• Obtaining any consents required by applicable law before initiating messaging with guests
• Ensuring your use of tring9 complies with applicable messaging channel policies (including WhatsApp Business Platform policies)
• Managing staff access and permissions within your tring9 account
• The accuracy and appropriateness of all messages sent to guests through the platform

5. Acceptable Use

You agree to use tring9 only for lawful purposes and in accordance with these Terms. You must not:

• Use tring9 to transmit illegal, harmful, defamatory, fraudulent, or harassing content
• Send unsolicited commercial messages (spam) to guests or third parties
• Attempt to gain unauthorised access to any part of the tring9 platform or infrastructure
• Reverse-engineer, decompile, or otherwise attempt to extract the source code of tring9
• Use automated tools to scrape or extract data from the platform without written permission
• Impersonate any person or entity, or misrepresent your hotel’s identity to guests
• Interfere with or disrupt the integrity or performance of the Service or other users’ access
• Resell, sublicense, or otherwise provide access to tring9 to third parties without our written consent

6. Intellectual Property

All content, technology, trademarks, logos, and materials forming part of tring9 are the exclusive property of Kritigen or its licensors and are protected by applicable intellectual property laws.

Nothing in these Terms grants you any right to use the tring9 or Kritigen name, trademarks, logos, or other brand features without prior written consent.

You retain ownership of any content (including guest communications and property data) that you submit to tring9. By submitting content, you grant Kritigen a limited, non-exclusive, royalty-free licence to use that content solely to provide and improve the Service.

7. Third-Party Services and Integrations

tring9 integrates with third-party messaging channels and services, including the WhatsApp Business Platform. Your use of such channels is subject to the respective terms and policies of those providers. Kritigen is not responsible for the availability, accuracy, or conduct of third-party services.

8. Service Availability

We aim to provide a highly available service but do not guarantee uninterrupted access. Scheduled maintenance, infrastructure updates, or events beyond our control may result in temporary unavailability. We will endeavour to provide advance notice of planned maintenance where practicable.

9. Disclaimer of Warranties

tring9 is provided on an “as is” and “as available” basis without warranties of any kind, express or implied. Kritigen does not warrant that the Service will be uninterrupted, error-free, or meet every specific requirement of your hotel operations. AI-assisted routing and automated responses are provided to support your team and should be reviewed and overseen by qualified staff.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Kritigen and its directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, tring9, even if advised of the possibility of such damages.

In no event shall Kritigen’s total liability to you for all claims exceed the amount you paid to Kritigen in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Kritigen and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of tring9, your violation of these Terms, your failure to comply with applicable messaging channel policies, or your infringement of any third-party rights.

12. Termination

Kritigen may suspend or terminate your access to tring9 at any time, with or without notice, if you violate these Terms or if we reasonably believe your use poses a risk to the Service or other users. You may also close your account at any time by contacting us at hello@tring9.com.

Upon termination, your right to access the platform ceases. Provisions that by their nature should survive termination — including intellectual property, limitation of liability, and indemnification — shall continue in effect.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

If you are a consumer or business based in the European Union or United Kingdom, you may also have the right to refer disputes to your local consumer protection authority or online dispute resolution platform.

14. Changes to These Terms

We may revise these Terms from time to time. When we make material changes, we will update the “Last updated” date above and notify active subscribers by email where required. Continued use of tring9 after changes take effect constitutes your acceptance of the revised Terms.